---
title: Payments & checkout
label: Payments & checkout
order: 20
desc: Collect payment up front through your own Stripe account, with every payment method your customers already trust.
keywords: payments, checkout, stripe, apple pay, google pay, deposits, refunds
---

BookThisCourt collects payment at the moment of booking, so the court is only
held once it's paid for. Checkout runs through **Stripe**, connected to your own
account, so the money is yours from the first sale.

From the **Payments** page you can configure:

- [Tax](#tax): apply the right tax rate to bookings.
- [Refund policy](#refund-policy): define when and how refunds are issued.
- [Pay in store](#pay-in-store): let customers reserve without paying online and pay at the venue.
- [Deposits](#deposits): collect a partial amount at booking instead of the full price.

## Connect Stripe

Payments run through Stripe, so money from bookings lands in your own account.

1. In the sidebar under **Settings**, open **Payments**.
2. Follow the **Stripe** onboarding to link or create your Stripe account.

<LightDarkImage
  srcLight="/images/guides/dashboard-stripe.png"
  srcDark="/images/guides/dashboard-stripe.png"
  alt="Payments settings in the dashboard with Stripe onboarding."
  caption="Connect Stripe so booking payments land in your own account."
/>

## Tax

Apply the right tax rate to bookings so the correct amount is collected at
checkout.

<LightDarkImage
  srcLight="/images/guides/dashboard-tax-input.png"
  srcDark="/images/guides/dashboard-tax-input.png"
  alt="The tax rate input in the Payments settings."
  caption="Set your tax rate so it's applied at checkout."
/>

## Refund policy

Control how cancellations are handled and where refunds go. Think of it like an
airline fare: cancel early and you get the most back, cancel last-minute and you
get less (or nothing). You set the cutoffs, and the system applies them
automatically when a customer cancels.

**Everything here is optional.** Leave a section off and that rule simply doesn't
apply. Turn on only the pieces that fit how your facility runs.

### Allow customer cancellations

Let customers cancel their own bookings from their account. If this is off, they
have to contact you to cancel.

### Wallet credit refunds

Refund cancelled bookings as **wallet credit** the customer can spend on a future
booking, rather than money back to their card. You decide how early they have to
cancel to earn it:

| Setting | Example | What it means |
|---|---|---|
| **Non-member cutoff** | 12 hours before | Must cancel 12+ hours before to earn credit. |
| **Member cutoff** | 2 hours before | Members get a more generous window (2+ hours before). |

You can also restrict credit refunds to **qualifying membership tiers**. By
default all members qualify; pick specific tiers (for example Standard, Gold, or a
"10 Hour Weekday Saver") to limit it to those.

### Credit card refunds

Refund to the customer's **original payment method**. This applies to early
cancellations when both this and wallet credit are enabled. Two cutoffs decide how
much comes back:

| Setting | Example | What it means |
|---|---|---|
| **Full refund cutoff** | 48 hours before | 48+ hours before gets a 100% refund. |
| **Partial refund cutoff** | 24 hours before | 24 to 48 hours before gets a partial refund. |
| **Partial refund amount** | 50% (or a fixed amount) | How much the partial refund is worth. |

### What customers will see

Once your cutoffs are set, customers see exactly what they'll get back before they
cancel. With the example values above:

| When they cancel | What they get |
|---|---|
| 48+ hours before | Full credit card refund |
| 12 to 48 hours before | Wallet credit (all customers) |
| 2 to 12 hours before | Wallet credit (members only) |
| Less than 2 hours before | No refund |

<LightDarkImage
  srcLight="/images/guides/cancelation-policy.png"
  srcDark="/images/guides/cancelation-policy.png"
  alt="The cancellation and refund policy settings in the Payments page."
  caption="Set your cancellation and refund policy."
/>

<Banner type="success">
  Refund policies can get complicated. If you'd like a hand setting yours up,
  reach out through the contact form on our home page or email us at
  [info@bookthiscourt.com](mailto:info@bookthiscourt.com).
</Banner>

## Gift card settings

Control how gift cards apply at checkout.

## Pay in store

When enabled, customers can reserve without paying online and pay at the venue
instead. Turn pay-in-store on or off per type: court reservations, memberships,
credit bundles, and events.

<LightDarkImage
  srcLight="/images/guides/instore-payment-settings.png"
  srcDark="/images/guides/instore-payment-settings.png"
  alt="Pay-in-store payment settings with toggles for court reservations, memberships, credit bundles, and events."
  caption="Allow customers to reserve online and pay at the venue."
/>

## Deposits

Collect a partial amount at booking instead of the full price, with the balance
due later.

<Banner type="info">
  Want to charge in person too? The Square integration adds POS terminal
  charging alongside online checkout.
</Banner>